Return Policy
We stand behind our products. If for any reason you are not completely satisfied with your Ivy Leaf® Skincare, we offer a full refund less shipping and promotional items.
If you have any concerns, you can contact your personal concierge team at customercare@ivyleafskincare.com, give us a call or send us a message using our chat feature at the bottom right-hand corner of this page.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!
If you do wish to return an item, please contact us first then send returns to:
Ivy Leaf Skincare ®
PO Box 2789
North Canton, OH 44720
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days.
If you have any questions, please reach out to us.
Refund Policy
Please note that refunds are issued back to the original form of payment. Once a refund is approved and submitted, funds are typically returned within 3-5 business days to the payment method you used when ordering
Shipping Policy
At Ivy Leaf®, your satisfaction is our top priority. From the quality of skin care regime, to the very minute in which it arrives to your home. No mystery, no nonsense. Our orders ship Monday-Friday out of our warehouses spread throughout the contiguous US to ensure a quick delivery. An email with tracking information will be sent once an order has been shipped. Please view our full shipping regimen below!
Shipping Prices are based on your order and will be calculated at checkout for both domestic and international orders. We do not offer a flat rate.
Our warehouses close at 3pm EST. If you place your order after that time, your order will be shipped the next day. Please take that into consideration when placing your order. Our warehouses are constantly taking in orders, and we want to personally make sure that your order is perfect with hands-on precision!
PRE-SALES: If any part of your order contains a pre-sale item, your parcel will not ship until the item is in stock. Thank you for understanding, this policy significantly reduces our eco-footprint.
NOTE FOR INTERNATIONAL CUSTOMERS: If shipping outside of the United States, custom charges may apply. This can include additional duties, taxes and/or brokerage fees. We are not responsible for such additional fees as they depend on your personal country, local tax rate, and customs department.
ADDRESS CHANGES: We pride ourselves in same day order processing. Unfortunately, that does mean we do not have the ability to change shipping addresses post purchase. Please verify your address before submitting.
MULTIPLE LOCATIONS: Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
We're Here to Help!
We're friendly and available to chat. Reach out to us anytime and we'll happily answer your questions.
Our customer support team provides the best service in the industry. We're passionate about our products as well as our customers and it shows in the level of service that we provide.
Email: customercare@ivyleafskincare.com
Customer Support: 1-888-787-5773
Taking Ivy Leaf Off the Vine
See the Ivy Leaf Unboxing Experience Here: